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Refund Policy

At Webtroniq, our mission is to ensure the highest level of satisfaction and service for our clients. Recognizing the unique requirements and complexities of each project, we offer various agreements—Time & Materials (T&M), Fixed Cost, Dedicated, and Agile—to best meet your needs. Our refund policy is designed to be transparent and fair, reflecting our commitment to client satisfaction while acknowledging the dedicated effort and resources invested in each project.

Coverage & Scope

This refund policy exclusively governs the issuance of refunds by Webtroniq for services rendered by us. It does not apply to entities not owned or controlled by Webtroniq, nor to individuals not employed or overseen by Webtroniq, including any third-party service and/or product providers.

Time & Materials (T&M)

For projects under the Time & Materials (T&M) agreement, clients are eligible for refunds on unused hours that have not expired or rolled over, as specified in the agreement's rollover clause. This policy ensures you only pay for the services you utilize, offering flexibility and fairness in billing. The process includes:

  1. Documentation: Detailed timesheets and reports outlining the hours worked and services rendered.

  2. Review: A joint review of the documentation by the client and Webtroniq to confirm the unused hours.

  3. Refund Calculation: Determining the refund amount based on the agreed hourly rate and unused hours.

  4. Issuance: Processing the refund through the original payment method unless otherwise agreed.

Fixed Cost

For projects under a Fixed Cost agreement, refunds may be issued in the event of termination, provided that the completed work is assessed as less than the payments received. The assessment process includes:

  1. Objective Assessment: Reviewing project milestones and deliverables as outlined in the initial agreement.

  2. Scope Review: Jointly evaluating the scope of work and evidence of completed tasks, including delivered outputs and timesheets.

  3. Resolution: Issuing a refund for the balance if the completed work is less than the payments received.

  4. Non-Delivery Clause: Refunds are eligible if the source code is not delivered or the website is not published on live/public servers.

Dedicated

For Dedicated agreement projects, clients are entitled to a 100% refund if cancellation occurs within the trial period. Post-trial, refunds are not available, and the agreement can only be terminated per the termination clause. The policy details include:

  1. Trial Period: Specific duration during which clients can assess our services risk-free.

  2. Post-Trial Conditions: No refunds for past periods of work, but unused hours for the current month may be refunded in exceptional cases.

  3. Termination Clause: Details on how the agreement can be terminated after the trial period

Agile

Under the Agile agreement, no refunds are issued for past sprints as these are considered reviewed and approved by the client. For the current sprint, a joint assessment of the work done will be conducted. The process includes:

  1. Sprint Review: Regular review meetings where completed tasks are demonstrated and approved.

  2. Current Sprint Assessment: Evaluating the work done in the ongoing sprint to determine if any refund is necessary.

  3. Collaborative Approach: Ensuring the iterative and collaborative nature of the Agile methodology is maintained.

Filing a Complaint

At Webtroniq, we embark on each project with a clear end goal and shared responsibility between us and our clients. We believe in exerting every possible effort to resolve any instances of service-related dissatisfaction. A refund is considered only when all other avenues have been thoroughly explored. The process includes:

  1. Initial Contact: Clients are encouraged to contact us at [Email Address] to discuss any issues.

  2. Resolution Attempts: Exhaustive attempts at dialogue to find a mutually satisfactory solution.

  3. Formal Submission: If unresolved, a formal refund request must be submitted in writing.

General Conditions

  • Formal Submission: Refund requests must be submitted in writing within one week of termination notification.

  • Payment Method: Refunds will be processed back to the original payment method unless otherwise agreed.

  • Processing Time: Refunds via PayPal may take 2-3 weeks due to regulatory restrictions in India.

  • Transaction Fees: Webtroniq is not responsible for any transaction fees or charges levied by banks, credit card processors, or PayPal.

  • Currency Conversion: Refunds will be processed in the original payment currency. Any fees or losses during currency conversion are the client's responsibility.

  • Policy Changes: This policy is subject to change at Webtroniq’s discretion. Clients will be notified of any changes.

  • Client Information: Timely provision of necessary information by the client is essential. Webtroniq is not responsible for delays or failures due to inadequate communication from the client.

Limitation of Liability

Webtroniq shall not be liable for any indirect, special, consequential, or incidental damages, including but not limited to loss of profits, business interruption, or loss of data, arising out of the use of or inability to use our services, even if Webtroniq has been advised of the possibility of such damages.

Refund Processing Time

Refunds will be processed within four weeks of the formal request submission, barring any delays outside our control, such as banking delays or client communication lags. We commit to processing refunds promptly within these parameters.

Conclusion

Webtroniq is dedicated to maintaining transparency and integrity in all client interactions, including billing and refunds. This policy aims to protect both our clients and our business, ensuring a mutually beneficial relationship. Should you have any questions or concerns regarding this policy, please contact your project manager or our customer support team.

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